https://chatgtmpodcast.com/podcast/episodes/s2-e47.htmlhttps://i.ytimg.com/vi/ufEcPmK4EQ4/hqdefault.jpgPeter Riggs | What If Restaurant Employees Were Paid to Think Like Owners? | ChatGTM S2 E47What if the key to better restaurant performance isn’t asking hourly employees to “think like owners,” but actually *paying them like owners?*https://www.youtube-nocookie.com/embed/ufEcPmK4EQ42026-10-05T12:47:12-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e46.htmlhttps://i.ytimg.com/vi/cLiA-uOHhvQ/hqdefault.jpgTy Bennett | Why Working Harder Won’t Make You a High Performer | ChatGTM S2 E46What if high performance isn’t about working harder, but learning to work deeper?https://www.youtube-nocookie.com/embed/cLiA-uOHhvQ2026-09-29T11:10:51-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e45.htmlhttps://i.ytimg.com/vi/mduUQ-eHdcI/hqdefault.jpgToby Malbec | Why Restaurant Tech Vendors Need to Stop Working Alone | ChatGTM S2 E45Restaurant technology doesn't fail in isolation. *When one part of the ecosystem breaks, the operator feels all of it.*https://www.youtube-nocookie.com/embed/mduUQ-eHdcI2026-09-21T03:00:06-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e44.htmlhttps://i.ytimg.com/vi/vI2I52LAeqk/hqdefault.jpgDavid Cantu | Restaurant Back Office Should Be a GPS, Not a Rearview Mirror | ChatGTM S2 E44Restaurant back-office technology has spent decades telling operators what already happened.https://www.youtube-nocookie.com/embed/vI2I52LAeqk2026-09-18T12:52:42-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e43.htmlhttps://i.ytimg.com/vi/HZWWSIPwi7g/hqdefault.jpgHugh Guill & Stephen Klein | Your Next Restaurant Employee Might Be AI | ChatGTM S2 E43Restaurant operators don't need another piece of technology. They need technology that *makes them money, saves them money, or gives them time back.*https://www.youtube-nocookie.com/embed/HZWWSIPwi7g2026-09-18T12:37:10-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e42.htmlhttps://i.ytimg.com/vi/bvmugZ_kG1w/hqdefault.jpgMichel Falcon | Why Your Employees Should Come Before Your Customers | ChatGTM S2 E42*Should employees come before customers? Michel Falcon believes they should, challenging one of hospitality's oldest rules.*https://www.youtube-nocookie.com/embed/bvmugZ_kG1w2026-09-14T11:58:11-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e41.htmlhttps://i.ytimg.com/vi/S6YI3-B8EJU/hqdefault.jpgTed Hardy | Why Most Restaurant Tech Transformations Fail | ChatGTM S2 E41*Why do restaurant technology transformations fail, even when the technology itself is good? The answer often has less to do with software and more to do with people.*https://www.youtube-nocookie.com/embed/S6YI3-B8EJU2026-09-09T10:16:48-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e40.htmlhttps://i.ytimg.com/vi/F1IcJwt3jVA/hqdefault.jpgVlad Sadovskiy | Robots Are Coming Faster Than You Think | ChatGTM S2 E40*What happens when robots start accepting payments, AI becomes your newest employee, and every restaurant has access to enterprise-level automation?*https://www.youtube-nocookie.com/embed/F1IcJwt3jVA2026-09-02T12:14:09-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e39.htmlhttps://i.ytimg.com/vi/eZEVJrwuOIU/hqdefault.jpgZane Donahoo | Why P. Terry's Blends IT & Marketing | ChatGTM S2 E39*YOUTUBE DESCRIPTION* *What happens when the person leading restaurant technology also leads digital marketing?*https://www.youtube-nocookie.com/embed/eZEVJrwuOIU2026-08-26T13:24:08-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e38.htmlhttps://i.ytimg.com/vi/m5Lq1Z8gFAg/hqdefault.jpgWhy Restaurant Tip Management Is Broken | Vaughn Ackman (DishOut) | ChatGTM S2 E38*What if one of the biggest challenges in restaurant operations isn't food cost or labor; but how employees get paid?*https://www.youtube-nocookie.com/embed/m5Lq1Z8gFAg2026-08-18T07:23:51-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e37.htmlhttps://i.ytimg.com/vi/8QnBTT37MlU/hqdefault.jpgClaude Silver | Be Yourself at Work | ChatGTM S2 E37*What if the greatest leadership advantage wasn't AI... but authenticity?* In this episode of the *ChatGTM Podcast*, Michael Beck and Chad Horn sit down with *Claude Silver*, the *Chief Heart Officer at VaynerX*, where she leads the people and experience strategy behind one of the world's most recognized marketing organizations.https://www.youtube-nocookie.com/embed/8QnBTT37MlU2026-08-12T19:03:46-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e36.htmlhttps://i.ytimg.com/vi/JZ1s6djKSp4/hqdefault.jpgPatrick Bobrukiewicz | The Human Side of AI | ChatGTM S2 E36*What if AI didn't replace great leaders... but made them even better?* In this episode of the *ChatGTM Podcast*, Michael Beck and Chad Horn sit down with *Patrick Bobrukiewicz*, technology leader at *Thrive Restaurant Group*, Google AI Influencer, and one of hospitality's most respected voices on AI and operational innovation.https://www.youtube-nocookie.com/embed/JZ1s6djKSp42026-08-10T13:47:41-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e35.htmlhttps://i.ytimg.com/vi/g1v8VXZWpHU/hqdefault.jpgTim Gannon | The Story Behind Outback Steakhouse | ChatGTM S2 E35Tim Gannon, co-founder of Outback Steakhouse, shares his entrepreneurial journey, from early sacrifices to the birth of a global brand. The conversation delves into the importance of partnerships, resilience, and strategic decision-making, culminating in the purpose of his book and reflections on his life's journey. The conversation with Tim Gannon covers a wide range of topics, from reflecting on the legacy of Norman Brinker to the symbolism of the saddle and life lessons. Tim shares insights on mentorship, early adventures, making money, the importance of partnership, scaling a brand, the role of flavor and branding, dreaming big, embracing failure, and the power of branding and naming. Throughout the conversation, the theme of entrepreneurship, adventure, and resilience shines through, offering valuable takeaways for listeners.https://www.youtube-nocookie.com/embed/g1v8VXZWpHU2026-08-06T12:49:35-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e34.htmlhttps://i.ytimg.com/vi/F-64VzEAGQo/hqdefault.jpgErika Till | Why Great Teams Go Silent | ChatGTM S2 E34Why do great teams stop speaking up? According to *Erika Till*, it isn't because they stop caring. It's because they stop believing anyone is listening.https://www.youtube-nocookie.com/embed/F-64VzEAGQo2026-07-29T13:06:40-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e33.htmlhttps://i.ytimg.com/vi/ObjAHZ_gu2w/hqdefault.jpgErik Wetzel | Great Sales Leaders Build People, Not Pipelines | ChatGTM S2 E33What do professional baseball, restaurant technology, AI, and sales leadership have in common?https://www.youtube-nocookie.com/embed/ObjAHZ_gu2w2026-07-24T14:13:46-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e32.htmlhttps://i.ytimg.com/vi/N0-WQidicmo/hqdefault.jpgSterling Douglass | AI Agents Explained | ChatGTM S2 E32*Everyone is talking about AI.* Almost nobody agrees on what an AI agent actually is.https://www.youtube-nocookie.com/embed/N0-WQidicmo2026-07-20T19:25:37-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e31.htmlhttps://i.ytimg.com/vi/7ie2fakQlgI/hqdefault.jpgJazmine Charles | Building an "Aces Only" Culture | ChatGTM S2 E31CHATGTM S2 E31: JAZMINE CHARLES ~ HEAD OF PEOPLE & PARTNERSHIPS, DISRUPT FOODS / ACES ONLYhttps://www.youtube-nocookie.com/embed/7ie2fakQlgI2026-07-14T15:10:21-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e30.htmlhttps://i.ytimg.com/vi/1YCbs_M1M-U/hqdefault.jpgBetsy Davis | Why Smart Print Is Beating Digital Fatigue | ChatGTM S2 E30WHY SMART PRINT IS BEATING DIGITAL FATIGUE | BETSY DAVIS | CHATGTM S2 E30 Everyone says the future of marketing is digital.https://www.youtube-nocookie.com/embed/1YCbs_M1M-U2026-07-09T13:05:54-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e29.htmlhttps://i.ytimg.com/vi/CJollLCSfiM/hqdefault.jpgFred LeFranc | The Leader Who Stays in the Fire | ChatGTM S2 E29Most leaders talk strategy. Few know how to lead when things break. In this episode of https://www.linkedin.com/showcase/chatgtm-podcast,https://www.linkedin.com/in/fredlefrancshares what it actually means to _stay in the fire_ as a leader. This is not surface-level leadership advice. This is about pressure, ego, failure, and the internal work most executives avoid.https://www.youtube-nocookie.com/embed/CJollLCSfiM2026-07-06T09:44:26-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e28.htmlhttps://i.ytimg.com/vi/Fj-SegSUTOo/hqdefault.jpgDanny Klein | The Future of Restaurant Media | ChatGTM S2 E28Most restaurant operators don’t pay for communities. So why are they paying $500 a year for this one?https://www.youtube-nocookie.com/embed/Fj-SegSUTOo2026-07-02T09:39:42-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e27.htmlhttps://i.ytimg.com/vi/js0ABbZ4eqY/hqdefault.jpgJason Riggs | The AI That Actually Understands Your Customers | ChatGTM S2 E27Most companies say they’re “listening to the customer.” They’re not. This episode breaks down how AI is finally making customer voice usable and actionable.https://www.youtube-nocookie.com/embed/js0ABbZ4eqY2026-06-24T14:14:02-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e26.htmlhttps://i.ytimg.com/vi/ZSFVPc3D1U0/hqdefault.jpgRyan Volberg | Why Your VIPs Are Your Biggest Profit Center | ChatGTM S2 E26Restaurants are losing billions not because of bad food… but because they don’t know who their best customers are.https://www.youtube-nocookie.com/embed/ZSFVPc3D1U02026-06-22T12:00:56-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e25.htmlhttps://i.ytimg.com/vi/ZCfOM9axC8k/hqdefault.jpgStephen Klein | Fixing Restaurant Ordering with AI | ChatGTM S2 E25Restaurant ordering is broken and AI is starting to fix it. In this episode of the https://www.linkedin.com/showcase/chatgtm-podcast, https://www.linkedin.com/in/michaeltbeck and https://www.linkedin.com/in/chadhornboston/sit down with https://www.linkedin.com/in/stephen-klein-2648b91/, CEO and co-founder ofhttps://saivory.com/ to break down why most restaurant ordering experiences are inefficient and how AI can dramatically improve both customer experience and revenue.https://www.youtube-nocookie.com/embed/ZCfOM9axC8k2026-06-17T08:00:26-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e24.htmlhttps://i.ytimg.com/vi/WRlermE2oJ4/hqdefault.jpgCarmela Hughley | Rita's Growth Playbook | ChatGTM S2 E24Carmela Hughley, SVP of Marketing at https://www.ritasice.com/, breaks down how a 600+ location brand turns community, nostalgia, and product innovation into real revenue.https://www.youtube-nocookie.com/embed/WRlermE2oJ42026-06-10T13:50:16-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e23.htmlhttps://i.ytimg.com/vi/5gJLpTVEyf4/hqdefault.jpgKobby Amoah | The Healthcare System Is Broken. Here's the Fix. | ChatGTM S2 E23Healthcare isn’t broken because of cost. It’s broken because of experience. Kobby Amoah, CEO of River Health, breaks down why the system fails patients and what happens when you rebuild it around simplicity, access, and real-world behavior.https://www.youtube-nocookie.com/embed/5gJLpTVEyf42026-06-04T09:43:29-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e22.htmlhttps://i.ytimg.com/vi/6KSWVVBtOi0/hqdefault.jpgAlex Sambvani | Restaurants Miss 50% of Calls. AI Is Fixing It. | ChatGTM S2 E22Restaurants are missing up to 50% of inbound calls… and it’s costing them real revenue.https://www.youtube-nocookie.com/embed/6KSWVVBtOi02026-05-28T12:44:42-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e21.htmlhttps://i.ytimg.com/vi/FIlKGl8fTZQ/hqdefault.jpgJason Adams | Why Your Screens Don't Sell (And How to Fix Them) | ChatGTM S2 E21Most brands invest in screens. Very few turn them into revenue drivers. This episode breaks down why most digital experiences fail and what actually moves customer behavior in-store.https://www.youtube-nocookie.com/embed/FIlKGl8fTZQ2026-05-21T07:50:01-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e20.htmlhttps://i.ytimg.com/vi/4HrAef-hnJI/hqdefault.jpgBala Subramaniam | The Restaurant Industry Is Losing 30%. Here's the Fix. | ChatGTM S2 E20The conversation delves into the rethinking of the restaurant industry, focusing on the intersection of technology, loyalty, and real-world operations. It explores the cost and economics of online ordering, the consumer experience and adoption, the future of delivery, and concludes with key takeaways and a call for kindness.https://www.youtube-nocookie.com/embed/4HrAef-hnJI2026-05-14T09:04:48-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e19.htmlhttps://i.ytimg.com/vi/_yIoQpizUjs/hqdefault.jpgGreg Creed | The $1B Insight Behind Baja Blast | ChatGTM S2 E19The conversation covers a range of topics including leadership, team empowerment, customer and team member experience, personal branding, stress in business, and the reconciliation of personal values with business results. Greg Creed, former CEO of Yum Brands, shares insights on marketing philosophy, leadership attributes, and the impact of personal brand on modern businesses. The conversation also delves into the importance of vulnerability in leadership, the role of courage in leadership, and the impact of internal values on business leaders. Additionally, the discussion highlights the organization Prosper and its appeal to business leaders. The conversation with Greg Creed covers the impact of the Accelerator program, the importance of addressing negative stories and focusing on the positive impact of AI, and the significance of critical thinking in AI-driven marketing. Greg shares insights on the opportunities and impact of the Accelerator program, the need to address negative stories and highlight the positive impact of AI, and the importance of critical thinking in AI-driven marketing strategies.https://www.youtube-nocookie.com/embed/_yIoQpizUjs2026-05-11T10:46:59-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e18.htmlhttps://i.ytimg.com/vi/Wix9cr60XeU/hqdefault.jpgMelissa Fahs | How Coco Is Reinventing Food Delivery | ChatGTM S2 E18The conversation covers various topics related to Coco Robotics, including its launch event, capabilities, impact on food delivery, design, scalability, government approvals, deployment, tipping points, impact on restaurants, expansion into other verticals, growth and partnerships, PR and brand trust, upcoming events, and rapid fire questions.https://www.youtube-nocookie.com/embed/Wix9cr60XeU2026-05-04T08:47:36-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e17.htmlhttps://i.ytimg.com/vi/QppzTkZqq20/hqdefault.jpgMary Pillow Thompson | The $100B Problem in Restaurants | ChatGTM S2 E17Most restaurants aren’t losing on strategy. They’re losing in the middle of a Tuesday lunch rush.https://www.youtube-nocookie.com/embed/QppzTkZqq202026-04-28T09:14:51-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e16.htmlhttps://i.ytimg.com/vi/mjUPy_0sP_Q/hqdefault.jpgBrandon Rhoten | Authentic Marketing Wins | ChatGTM S2 E16The conversation covers the topics of brand authenticity, innovation in marketing, and unique advertising modes. It delves into Brandon Rhoten's marketing strategy at Dave's Hot Chicken, the use of humor and authenticity in marketing, user-generated content, managing growth and marketing allocation, scaling a distinct brand voice, spice levels and guest experience, and innovation in marketing and advertising modes. The conversation covers a range of topics related to brand building, marketing strategies, and leadership style. Key themes include the importance of impact over efficiency, the significance of consistency over humor, and the value of doing thorough homework in marketing. The chapters explore contrarian brand building, the role of technology in guest experience, injecting personality into risk-averse brands, consumer attention and strategy, leadership style and collaboration, advice for junior marketers, social media missteps, and more.https://www.youtube-nocookie.com/embed/mjUPy_0sP_Q2026-04-23T10:25:00-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e15.htmlhttps://i.ytimg.com/vi/HVZYEFrYf2o/hqdefault.jpgDina Mitchell | Safe Food Is a Human Right | ChatGTM S2 E15The conversation covers the introduction of the podcast, the mission behind Power Soul Cafe, the need for safe food for people with celiac disease, building a movement, the drive to succeed, and scaling the business and guest experience. The conversation covers various themes including customer experience, tech solutions, influencer engagement, Shark Tank experience, brand awareness, franchising, and personal insights. Power Soul Cafe's unique approach to franchising and the importance of educating people about food are highlighted takeaways.https://www.youtube-nocookie.com/embed/HVZYEFrYf2o2026-04-13T09:16:18-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e14.htmlhttps://i.ytimg.com/vi/swVziDmX51w/hqdefault.jpgCarl Comeaux | The Pizza Franchise Playbook | ChatGTM S2 E14Most franchise brands lose what made them special when they scale. This is how one pizza brand is refusing to.https://www.youtube-nocookie.com/embed/swVziDmX51w2026-04-06T08:24:31-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e13.htmlhttps://i.ytimg.com/vi/D6xkAlHQkhk/hqdefault.jpgKelly Grogan | Catering Is Your Biggest Untapped Revenue Stream | ChatGTM S2 E13The conversation covers topics such as birthday celebrations, the introduction of Kelly Grogan and her work with Crumbs, the importance of catering in restaurants, common mistakes in catering menus, balancing menu variety for catering, delivering a great customer experience through catering, marketing strategies for catering programs, budgeting and ROI for catering programs, and the importance of packaging and branding in catering. The conversation covers a range of topics related to catering, delivery, and guest experience. It explores strategies for winning accounts, the impact of delivery robots, empowering third-party delivery, leveraging third-party marketplaces, social media marketing, the role of AI in catering, and the upcoming catering workshop event. Kelly Grogan shares her passion for finding and wowing new customers and provides insights into her personal preferences and experiences.https://www.youtube-nocookie.com/embed/D6xkAlHQkhk2026-03-30T12:51:44-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e12.htmlhttps://i.ytimg.com/vi/5aGXxgf_7Is/hqdefault.jpgJenn Saunders-Haynes | Why Catering Deserves a Seat at the Table | ChatGTM S2 E12The conversation covers the evolving landscape of catering in the restaurant industry, focusing on the operational and marketing aspects. It delves into the importance of catering, the impact of technology and innovation, and the role of the C Society in providing fractional support for restaurant businesses. The conversation covers the emergence of new solutions in the market, the impact of off-premise catering on restaurant operations, and the importance of brand experience in catering. It also delves into the challenges and opportunities in off-premise catering, the role of technology, and the significance of relationship-based business in catering.https://www.youtube-nocookie.com/embed/5aGXxgf_7Is2026-03-24T10:28:13-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e11.htmlhttps://i.ytimg.com/vi/Vv5SlUp1-xs/hqdefault.jpgAllen Beck | The Future of Restaurant Catering | ChatGTM S2 E11The podcast episode features a conversation with Allen Beck, a proven operator and growth leader in the restaurant and hospitality space, discussing the transition from his previous company to his current role at nibble one. The conversation covers the significance of catering, the impact of technology, and the operational challenges faced by restaurants in the off-premise and catering business. The conversation covers a wide range of topics related to off-premise catering, including technology solutions, branding, customer experience, and industry insights. It also delves into the challenges and opportunities in the catering industry, as well as the impact of technology on catering operations.https://www.youtube-nocookie.com/embed/Vv5SlUp1-xs2026-03-16T11:28:12-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e10.htmlhttps://i.ytimg.com/vi/dV7kCgOtFTs/hqdefault.jpgChristopher Sebes | The Next Growth Engine for Restaurants | ChatGTM S2 E10This episode of ChatGTM features a conversation with Christopher Sebes, a hospitality pioneer and visionary, discussing the Incentive platform designed to grow customer count with targeted digital ads. The conversation covers the evolution of restaurant technology, the impact of location-based advertising, and the role of AI in marketing. The conversation covers the journey of a tech company in the restaurant industry, the challenges of changing direction, and the innovative approach to targeted advertising. It also delves into the intersection of technology and human behavior, as well as the personal and professional insights of the guest.https://www.youtube-nocookie.com/embed/dV7kCgOtFTs2026-03-12T12:27:32-07:00https://chatgtmpodcast.com/podcast/episodes/s2-e09.htmlhttps://i.ytimg.com/vi/7iQDGOULkxA/hqdefault.jpgAdam Steinman | AI, Hospitality & the Human Touch | ChatGTM S2 E09In this episode of https://www.linkedin.com/showcase/chatgtm-podcast/?viewAsMember=true, hosts https://www.linkedin.com/in/michaeltbeck/ and https://www.linkedin.com/in/chadhornboston/ welcome linkedin.com/in/adam-steinman-61869323, a customer experience executive specializing in restaurant technology. The conversation explores the intersection of culinary arts and technology, particularly how Adam's background as a chef informs his approach to enhancing customer experience through AI. They discuss the complexities of restaurant operations, the role of AI in improving hospitality, and the importance of maintaining a human touch in service. Adam shares insights on guest sentiment towards AI, the significance of quality in technology, and lessons learned from past AI failures. The episode concludes with thoughts on leadership, the future of AI in restaurants, and upcoming industry events.https://www.youtube-nocookie.com/embed/7iQDGOULkxA2026-03-02T13:40:16-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e07.htmlhttps://i.ytimg.com/vi/qlyzjMrY5_E/hqdefault.jpgDaniel Martinez | Building Restaurant Tech That Actually Scales | ChatGTM S2 E07The podcast episode features a conversation with Daniel Martinez, the founder and CEO of QNS, discussing the impact of technology on restaurant operations, the value proposition for restaurant brands, Daniel's personal journey as a solopreneur, and the role of technology in the hospitality business. The conversation also delves into the misconceptions and realities in technology adoption, as well as the alignment of technology with measurable outcomes and the importance of resiliency and redundancy in network infrastructure. The conversation delves into the impact of technology on customer experience, highlighting the shift in the restaurant industry towards technology-driven customer interactions. It also explores the critical importance of endpoint security in business operations, emphasizing the need for robust security measures to protect sensitive data and systems.https://www.youtube-nocookie.com/embed/qlyzjMrY5_E2026-02-23T11:12:36-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e08.htmlhttps://i.ytimg.com/vi/JJF_Ll2RIwc/hqdefault.jpgChatGTM S2 Ep8: Ramsey & Jamie Gilbertsen ~ Budget Branders / Hybrid Custom-Branded Program for QSRThe conversation covers the personal stories of the guests, the journey of Budget Branders, the challenges and solutions in the supply chain, the importance of branding and custom disposables, eco-friendly packaging, upcoming events, and the seamless process and turnaround time for custom disposables. Key takeaways include the impact of custom branded disposables on brand perception, the benefits of the hybrid program, and the importance of communication and customer service. The conversation covers the entrepreneurial journey of Ramsey and Jamie Gilbertsen, focusing on their investment in a factory, printing equipment, customer relationships, and the benefits of their hybrid program for packaging. The discussion also highlights the joy found in business and the surprising aspects of working in the custom disposables industry.https://www.youtube-nocookie.com/embed/JJF_Ll2RIwc2026-02-23T10:03:53-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e06.htmlhttps://i.ytimg.com/vi/8xUU-vQKh7g/hqdefault.jpgChatGTM S2 Ep6: Josh Halpern ~ CEO of Big Chicken / The Human Factor of AI in HospitalityThe conversation covers the importance of AI in hospitality, https://www.linkedin.com/in/josh-halpern-168b29/ expertise in bar operations, his role at Anheuser-Busch, identifying key industry challenges, the impact of chicken wings on business, the role of AI in hospitality and emotional currency, the use of AI to enhance guest experience, challenges and opportunities with AI and Shaquille O'Neal, and creating emotional experiences in https://www.bigchicken.com/ and Fresh Brothers Pizza. The conversation covers topics related to creating lasting memories, improving hiring processes, learning from https://www.craveworthybrands.com/ challenges of restaurant tech, the value of trade shows, AI in hospitality, and preparing for an AI-enabled future. Key themes include the importance of authentic energy and hospitality, the complexity of restaurant tech solutions, and the need to isolate feeling vs. thought in business.https://www.youtube-nocookie.com/embed/8xUU-vQKh7g2026-02-09T12:48:50-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e05.htmlhttps://i.ytimg.com/vi/tiDrJ8pxnsE/hqdefault.jpgChatGTM S2 Ep5: Toni Ronayne ~ The C-Society🎙️ Podcast Spotlight: https://www.linkedin.com/company/chatgtm-podcast/ S2 Ep 5: Toni Ronayne on Leadership, Fractional Roles & Communityhttps://www.youtube-nocookie.com/embed/tiDrJ8pxnsE2026-02-03T08:40:35-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e04.htmlhttps://i.ytimg.com/vi/ucoUMLR5W4w/hqdefault.jpgChatGTM S2 Ep4: Jason Riggs ~ Audivi AI / Real World Drive-Thru AI is HereThe conversation covers the impact of AI on the QSR industry, focusing on decision-making, operational efficiency, and staff experience. It also delves into the challenges and benefits of AI adoption, particularly in the context of product leadership and operational dynamics within the QSR industry. The conversation covers the importance of challenging AI models, the process of pivoting in product development, the future of drive-through technology, the significance of customer satisfaction, the role of customer obsession in product leadership, and the need for clarity in AI adoption. Each chapter delves into these themes, providing valuable insights and perspectives from the speakers.https://www.youtube-nocookie.com/embed/ucoUMLR5W4w2026-01-27T09:11:13-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e03.htmlhttps://i.ytimg.com/vi/LAM66uPit9E/hqdefault.jpgChatGTM S2 Ep3: Jim Knight ~ Keynote Speaker, Culture Catalyst & Author of "Culture that Rocks"The conversation covers the influence of Jim Knight, the impact of culture on business success, Jim Knight's career journey and focus on culture, the power of one in sparking change, the role of leadership in organizational culture, encouraging innovation and risk-taking, the shift towards personal branding and employee engagement, and the importance of personalization in customer experience. The conversation covers Jim Knight's journey from a middle school teacher to a promoter of change and impact. It delves into the trajectory of change, resilience, and identifying key areas of change. It also explores unique experiences, lessons of gratitude, and the influence of speaking engagements.https://www.youtube-nocookie.com/embed/LAM66uPit9E2026-01-20T12:24:58-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e02.htmlhttps://i.ytimg.com/vi/Ldd13Vp2w6E/hqdefault.jpgChatGTM S2 Ep2: Joseph Szala ~ Author of Quiet KillersIn this episode, Joseph Szala discusses the concept of 'Quiet Killers' and how it relates to the challenges faced by restaurant brands. He shares insights on the patterns and frustrations that led to the development of his book, as well as the allure of bad ideas and the fallacy of the marketing funnel. Joseph emphasizes the importance of blaming systems, not people, and addresses the resistance to change in the industry. The conversation delves into the challenges of challenging beliefs, the importance of daily rituals, creating a safe space for risk-taking, collaboration and clarity, implementing frameworks and simplicity, addressing the funnel and emerging brands, prioritizing and aligning goals, the importance of digital experience, recognizing organizational health, identifying underlying issues, the desired outcome of reading Quiet Killers, key questions for leaders, and encouraging random acts of kindness.https://www.youtube-nocookie.com/embed/Ldd13Vp2w6E2026-01-13T05:57:16-08:00https://chatgtmpodcast.com/podcast/episodes/s2-e01.htmlhttps://i.ytimg.com/vi/2GaLDiZpoag/hqdefault.jpgChatGTM S2 Ep1: Bill Aseere ~ Whit's Frozen Custard / From Franchisee to Expanding BrandThe conversation covers the journey of Bill Assyri, the owner of Wits frozen custard, from his background in the restaurant industry to the acquisition of Wits and the subsequent growth of the business. It delves into the importance of trust, teamwork, and leadership decisions, as well as the innovation in technology and the relationship with franchisees. The conversation covers the challenges and strategies of balancing technology and people in the restaurant industry, as well as the growth and expansion plans of a franchise. It delves into the importance of customer experience, staffing, culture, and the franchisee journey, along with the integration of technology and vendor selection. The discussion also highlights the significance of work ethic and success in the industry.https://www.youtube-nocookie.com/embed/2GaLDiZpoag2026-01-07T10:06:30-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e32.htmlhttps://i.ytimg.com/vi/aX3zfWo-Ow8/hqdefault.jpgChatGTM S1 Ep32: Trailblazing with Whataburger ~ Point B on Trust, Tech & TransformationIn this episode of _Chat GTM_, hosts *Michael Beck* and *Chad Horn* sit down with Rich Faltot, leader of the Restaurant and Hospitality vertical at https://www.pointb.com/, a consulting powerhouse helping iconic brands like Whataburger, Starbucks, and others transform from the inside out.https://www.youtube-nocookie.com/embed/aX3zfWo-Ow82025-11-07T08:27:36-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e31.htmlhttps://i.ytimg.com/vi/kMKS8unjuKM/hqdefault.jpgChatGTM S1 Ep31: Dr. Inks & Professor McCulloch with KSU Sales Program / 100% Employment Rate!*Keywords:*sales education, Kennesaw State University, experiential learning, ethics in sales, technology in sales, community engagement, AI in sales, workforce preparation, curriculum development, student successhttps://www.youtube-nocookie.com/embed/kMKS8unjuKM2025-10-07T07:10:40-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e30.htmlhttps://i.ytimg.com/vi/yzvZN9vqqb8/hqdefault.jpgChatGTM S1 Ep30: Ira Gleser ~ The AI Whisperer / Stewardship Beats SalesStewardship Beats Sales: How To Win Customers With Care, Not Hype Today’s playbook swaps product pitching for real partnership. Michael Beck and Chad Horn sit down with Amazon best-selling author Ira Gleeser to unpack Stewardship for Business, a short, practical guide to building customer relationships that actually last. From QSR realities and drive-thru AI to running QBRs that lead to action, you will hear how to communicate value, spot red flags early, and become the partner clients keep.https://www.youtube-nocookie.com/embed/yzvZN9vqqb82025-10-02T10:48:08-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e25.htmlhttps://i.ytimg.com/vi/Zspo-ZXmy-A/hqdefault.jpgChatGTM S1 Ep25: Angelo Esposito with Wisk AI / Give Restaurant Owners Their Time (& Profits) BackIn this powerhouse episode of the GTM Podcast, we sit down with Angelo Esposito, founder and CEO of Wisk AI, to explore how technology is reshaping restaurant operations from the inside out.https://www.youtube-nocookie.com/embed/Zspo-ZXmy-A2025-08-04T09:02:45-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e24.htmlhttps://i.ytimg.com/vi/t76bkvQuAvw/hqdefault.jpgChatGTM S1 Ep24: Peter Kellis with Tray / Evolved Tech for RestaurantsIn this episode of Chat GTM, Michael Beck and Chad Horn sit down with Peter Kellis, CEO and founder of Tray, a next-gen POS platform transforming the restaurant tech landscape.https://www.youtube-nocookie.com/embed/t76bkvQuAvw2025-07-24T10:48:21-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e23.htmlhttps://i.ytimg.com/vi/5BfcmEWMKlo/hqdefault.jpgChatGTM S1 Ep23: David Henkes ~ Technomic on AI / The Real State of Restaurants in 2025What’s really happening in the restaurant industry in 2025? In this episode of the Chad GTM Podcast, Michael Beck and Chad Horn sit down with David Henkes, Senior Principal at Technomic, the leading research and insights firm in the foodservice space. If you’re in hospitality, foodservice, restaurant tech, or just love data-driven takes, this is a must-watch.https://www.youtube-nocookie.com/embed/5BfcmEWMKlo2025-07-21T09:31:19-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e22.htmlhttps://i.ytimg.com/vi/1eQHJfOe0F4/hqdefault.jpgChatGTM S1 Ep22: Roger Beaudoin ~ Restaurant Rockstars / The $60K Mug ClubRestaurant owners, managers, and operators—this episode is a masterclass in scaling success. 🎯 We sit down with Roger Beaudoin, founder of Restaurant Rockstars, to unpack what it really takes to build a restaurant brand that thrives—from developing your people to driving profitability and buzz.https://www.youtube-nocookie.com/embed/1eQHJfOe0F42025-07-11T11:00:19-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e21.htmlhttps://i.ytimg.com/vi/zqV9pmsT6PU/hqdefault.jpgChatGTM S1 Ep21: Tom Seeker ~ Ziggi's Coffee / Missile Defense to CoffeeFrom Cyber Cafes to Smart Kitchens — This is a Masterclass in Hospitality Tech. In this powerhouse episode of Chat GTM, hosts Michael Beck and Chad Horn sit down with legendary restaurant tech exec Tom Seeker, known for his game-changing work with brands like 2J’s, Earl Enterprises, and now, Ziggi’s Coffee.https://www.youtube-nocookie.com/embed/zqV9pmsT6PU2025-07-02T08:18:59-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e20.htmlhttps://i.ytimg.com/vi/tSu7clm4V0Y/hqdefault.jpgChatGTM S1 Ep20: David Greschler ~ NomadGo / Inventory Counting by Hand is Gone for GoodManual inventory counting is dead, and NomadGo is burying the sheet. In this eye-opening episode of Chat GTM, hosts Michael Beck and Chad Horn sit down with David Greschler, CEO of NomadGo, to unpack how edge-powered, computer vision technology is changing how restaurants and retailers count, manage, and optimize inventory.https://www.youtube-nocookie.com/embed/tSu7clm4V0Y2025-06-25T07:01:32-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e19.htmlhttps://i.ytimg.com/vi/gbAU5lWDvac/hqdefault.jpgChatGTM S1 Ep19: Kevin Jaskolka ~ Checkmate / Savagely Real Marketing, CRM & Trade Show TacticsWhat happens when you bring together a seasoned SVP, a couple of GTM nerds, and a mic? Real talk on what actually works in marketing, sales, and operations.https://www.youtube-nocookie.com/embed/gbAU5lWDvac2025-06-18T07:01:13-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e18.htmlhttps://i.ytimg.com/vi/FH9dzCkbm_c/hqdefault.jpgChatGTM S1 Ep18: Brock Weeks ~ Savi / Could Tech be Hurting Your Restaurant?Too much tech? Not enough real results? We sat down with Brock Weeks, CEO of Savi, to talk about why restaurant tech needs to serve the people who use it, not overwhelm them. This one’s packed with truth bombs for operators, vendors, and anyone trying to scale smart.https://www.youtube-nocookie.com/embed/FH9dzCkbm_c2025-06-11T07:00:33-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e17.htmlhttps://i.ytimg.com/vi/bm8nOcK7rl8/hqdefault.jpgChatGTM S1 Ep17: Jeremy Julian ~ CBS NorthStar / The Secrets to Restaurant Technology RolloutsWelcome to another exciting episode of the Chat GTM Podcast! 🎙️ In this episode, we are coming to you live from the bustling Pizza Show, where our hosts Chad Horn and Michael Beck dive deep with special guest Jeremy Julian, CRO of CBS NorthStar.https://www.youtube-nocookie.com/embed/bm8nOcK7rl82025-06-06T06:19:54-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e16.htmlhttps://i.ytimg.com/vi/C9VuaNURmuY/hqdefault.jpgChatGTM S1 Ep16: Noah Glass ~ Olo / A 20-Year Journey to Redefine Restaurant TechIn this episode of ChatGTM, Michael Beck and Chad Horn sit down with Noah Glass, founder of Olo, to explore his 20-year journey from PalmPilot-era innovation to building a restaurant tech powerhouse. Noah shares how a crowded NYC coffee shop sparked the idea for mobile ordering, and how Olo evolved into a 16-module platform powering hospitality at scale. Hear how Olo resurrects “zombie” customers, uses AI and guest data to personalize experiences, and balances scalability with customization. Packed with insights on product vision, M&A, and mission-driven culture, this is a must-listen for anyone shaping the future of restaurants.https://www.youtube-nocookie.com/embed/C9VuaNURmuY2025-05-16T13:23:21-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e15.htmlhttps://i.ytimg.com/vi/E8RQW3qC0EM/hqdefault.jpgChatGTM S1 Ep15: Bill Oakley ~ From The Simpsons to The Steamed Ham SocietyIn this episode of the ChatGTM Podcast, host Michael Beck sits down with Bill Oakley, the legendary writer, producer, and showrunner best known for his work on The Simpsons. Bill, who helped shape some of the most iconic moments in television, shares updates on his latest creative pursuits and offers a unique look into the world of storytelling across new mediums. The conversation focuses on Bill’s work on the audio drama series "Space 1969" and its upcoming sequel "Space 1972." He takes us behind the scenes of these alternate history sci-fi comedies, exploring the inspirations, creative process, character development, and immersive world-building that bring these audio experiences to life.https://www.youtube-nocookie.com/embed/E8RQW3qC0EM2025-05-01T08:03:09-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e14.htmlhttps://i.ytimg.com/vi/udpnO-C_eNA/hqdefault.jpgChatGTM S1 Ep14: Sterling Douglass ~ Chowly / Entrepreneurship in Restaurant TechIn this episode of the ChatGTM Podcast, hosts Chad Horn and Michael Beck welcome Sterling Douglass, co-founder and CEO of Chowly, for an in-depth conversation about the rapidly evolving world of restaurant technology and how platforms like Chowly are transforming operations across the industry. Sterling shares expert insights into how Chowly helps restaurants streamline digital ordering, improve operational efficiency, and manage third-party delivery integrations more effectively.https://www.youtube-nocookie.com/embed/udpnO-C_eNA2025-04-23T15:20:52-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e13.htmlhttps://i.ytimg.com/vi/OGg0YE1LX3Y/hqdefault.jpgChatGTM S1 Ep13: Danny Klein ~ QSR/FSR Magazine - The Evolving Demands of Restaurant LeadershipIn this episode of the ChatGTM Podcast, hosts Michael Beck and Chad Horn sit down with Danny Klein, the Editorial Director of QSR Magazine, to explore the latest industry trends, challenges, and insights into restaurant operations. Danny takes us through his fascinating journey, from his early days as a sports writer to becoming a leading voice in the restaurant industry. His career has spanned several pivotal moments in the evolution of quick-service and fast-casual dining, providing a unique perspective on how the sector has transformed over the years.https://www.youtube-nocookie.com/embed/OGg0YE1LX3Y2025-04-17T13:59:30-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e12.htmlhttps://i.ytimg.com/vi/QKM6wyt0KNA/hqdefault.jpgChatGTM S1 Ep12 : Andy Freivogel ~ CEO Science on Call / The AI Age of Tech SupportIn this episode of ChatGTM, hosts Michael Beck and Chad Horn sit down with Andy Freivogel, co-founder and CEO of Science On Call, to explore the often-overlooked world of tech support in the restaurant industry. With digital tools and connected devices now powering everything from point-of-sale (POS) systems to kitchen display units and online ordering platforms, the need for reliable, responsive IT support has become mission-critical; yet not all restaurants are equipped to handle tech hiccups equally.https://www.youtube-nocookie.com/embed/QKM6wyt0KNA2025-04-09T11:16:43-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e10.htmlhttps://i.ytimg.com/vi/iTUyfNIljrE/hqdefault.jpgChatGTM S1 Ep10: Troy Hooper ~ CEO Pepper Lunch / Scaling Pepper Lunch Across North AmericaIn Episode 10 of the ChatGTM Podcast, hosts Michael Beck and Chad Horn sit down with Troy Hooper, CEO of Pepper Lunch North America, to explore how this innovative fast-casual dining concept is transforming the restaurant industry. Known for its DIY teppanyaki approach, Pepper Lunch offers a high-impact, hibachi-style dining experience, without the wait, high prices, or traditional kitchen setup.https://www.youtube-nocookie.com/embed/iTUyfNIljrE2025-04-02T10:27:14-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e09.htmlhttps://i.ytimg.com/vi/SYBX0zkteb0/hqdefault.jpgChatGTM S1 Ep9: Audrey Hogan ~ TimeForge / Reimagining Workforce ManagementIn this episode of the ChatGTM Podcast, host Michael Beck sits down with Audrey Hogan, Chief Operating Officer of TimeForge, to explore the evolving landscape of workforce management in hospitality. Recorded during a pivotal moment for the restaurant industry, this conversation dives deep into the critical labor and cost challenges facing operators today, and how innovative scheduling and compliance tools can help leaders adapt.https://www.youtube-nocookie.com/embed/SYBX0zkteb02025-03-25T12:46:15-07:00https://chatgtmpodcast.com/podcast/episodes/s1-e08.htmlhttps://i.ytimg.com/vi/O38ozJTApxk/hqdefault.jpgChatGTM S1 Ep8: Lee Howley ~ CEO Howley Company / Building Restaurant Tech From the Inside OutIn this episode of the ChatGTM Podcast, hosts Michael Beck and Chad Horn sit down with Lee Howley, founder of Howley & Company, to explore a unique and refreshingly practical perspective on restaurant technology from someone who lives both the IT and franchise worlds.https://www.youtube-nocookie.com/embed/O38ozJTApxk2025-03-07T08:55:26-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e11.htmlhttps://i.ytimg.com/vi/j9jWz9VG-i4/hqdefault.jpgChatGTM S1 Ep11: Phil Crawford ~ Global F&B Adyen / Rewiring the Future of PaymentsIn this episode of the ChatGTM Podcast, hosts Michael Beck and Chad Horn sit down with Phil Crawford, Head of Global Technology, Food & Beverage Strategy, Unified Commerce at Adyen, to explore how one of the world's most innovative payments companies is transforming the way restaurants, retailers, and enterprise brands approach commerce. Based in Amsterdam, Adyen stands out in a crowded fintech landscape by owning its entire payments tech stack, an end-to-end platform that eliminates the patchwork of third-party systems many businesses still rely on.https://www.youtube-nocookie.com/embed/j9jWz9VG-i42025-03-05T16:34:47-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e07.htmlhttps://i.ytimg.com/vi/b_w7-tgr7-M/hqdefault.jpgChatGTM S1 Ep7: Sam Stanovich ~ SVP Big Chicken / Scaling a Brand with Heart, Hustle, and VisionIn Episode 7 of the ChatGTM Podcast, hosts Michael Beck and Chad Horn sit down with Sam Stanovich, Head of Operations for Big Chicken, for a lively and insightful conversation recorded amidst Sam’s participation in the International Franchise Association (IFA) Annual Conference in Las Vegas. Against a backdrop of industry leaders and innovation, Sam shares how Big Chicken, co-founded by basketball icon Shaquille O’Neal, is redefining what it means to scale a franchise in today’s food service landscape.https://www.youtube-nocookie.com/embed/b_w7-tgr7-M2025-02-19T15:25:56-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e06.htmlhttps://i.ytimg.com/vi/GtGMIkUaekY/hqdefault.jpgChatGTM S1 Ep6: Seth Temco ~ CEO FullON Strategy / Insights to Demystify Go-To-Market StrategiesIn this episode of the ChatGTM Podcast, hosts Michael Beck and Chad Horn dive deep into the evolving landscape of marketing and sales strategies with special guest Seth Temko, founder of FullON Strategy. Seth brings a wealth of knowledge from his extensive experience in the hospitality tech sector, offering unique insights into how businesses can align their sales, marketing, and product efforts to create effective go-to-market (GTM) strategies.https://www.youtube-nocookie.com/embed/GtGMIkUaekY2025-02-12T11:27:57-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e05.htmlhttps://i.ytimg.com/vi/3WvWCW6bhx4/hqdefault.jpgChatGTM S1 Ep5: Beck & Chad Horn ~ Inc Tank GTM / CES 2025 RetrospectiveIn this special CES 2025 edition of ChatGTM, Michael and Chad dive deep into the tech shaping the future of the hospitality industry. Broadcasting from the heart of the world’s biggest consumer tech event, the duo unpacks jaw-dropping innovations; from 3D-printed custom toys for kids’ meals to emotionally intelligent robots like Morokai that could soon monitor playgrounds or serve as digital concierges.https://www.youtube-nocookie.com/embed/3WvWCW6bhx42025-02-07T07:34:42-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e04.htmlhttps://i.ytimg.com/vi/sBfcyYz0euM/hqdefault.jpgChatGTM S1 Ep4: Chris Harrison ~ CEO Secure Uptime / The Importance of Network InfrastructureIn this New Year kickoff episode, Michael Beck and Chad Horn of the ChatGTM podcast sit down with Chris Harrison, the newly appointed CEO of Secure Uptime (from Horizon River), to discuss the evolving role of network infrastructure in supporting digital transformation across restaurants, retailers, and multi-location enterprises.https://www.youtube-nocookie.com/embed/sBfcyYz0euM2025-01-22T11:29:26-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e03.htmlhttps://i.ytimg.com/vi/_o3K_I3NVf8/hqdefault.jpgChatGTM S1 Ep3: Ryan Handel ~ CEO of FIXE / Revolutionizing Restaurant Bookkeeping using FIXEIn this episode of the Chat GTM Podcast, hosts Michael Beck and Chad Horn dive into the world of restaurant financial management with Ryan Handel, co-founder and CEO of FIXE, to explore how technology and thoughtful automation are transforming the way restaurants handle their finances. As the restaurant industry continues to face operational complexity, margin pressure, and staffing challenges, FIXE offers a timely and much-needed solution: bringing clarity, consistency, and modern tools to back-office bookkeeping.https://www.youtube-nocookie.com/embed/_o3K_I3NVf82025-01-15T07:31:27-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e02.htmlhttps://i.ytimg.com/vi/pqbfbuh3j6E/hqdefault.jpgChatGTM S1 Ep2: Alonzo Cudd & Cijoy Olickal ~ GM PILOT / Helping Your GM’s Find SuccessIn this episode of the Chat GTM Podcast, hosts Michael Beck and Chad Horn dive into a revealing conversation with Alonzo Cudd and Cijoy Olickal, co-founders of GM PILOT, a fast-growing startup on a mission to fix one of the restaurant industry's most elusive and expensive challenges: labor inefficiency.https://www.youtube-nocookie.com/embed/pqbfbuh3j6E2024-12-22T08:25:38-08:00https://chatgtmpodcast.com/podcast/episodes/s1-e01.htmlhttps://i.ytimg.com/vi/1ifAMRXHPvo/hqdefault.jpgChatGTM S1 Ep1: Roy Baharav ~ CEO High Auto / AI in QSR Drive-ThruIn this forward-looking episode of the Chat GTM Podcast, hosts Michael Beck and Chad Horn sit down with Roy Baharav, CEO and co-founder of Hi Auto, to explore how conversational AI is revolutionizing the quick service restaurant (QSR) drive-through experience. Together, they dive into the real-world application of voice AI in one of the most operationally intense environments in hospitality, unpacking how automation is driving consistency, improving order accuracy, and solving long-standing labor challenges in the QSR industry.https://www.youtube-nocookie.com/embed/1ifAMRXHPvo2024-12-03T10:01:33-08:00